business continuity
PCs, servers & networks
infrastructure design
system management
backup strategies
IT security audits

Most businesses want to reduce operational costs and improve revenue by increasing the return on their investment in people.  The efficiency and productivity of your staff is largely dependent upon the reliability and stability of the systems that they use.

By building our relationship with you and understanding the requirements of your business, you can enjoy all of the advantages of effectively having your own IT personnel, without the responsibilities associated with employing permanent staff.

We provide first class IT support to our clients, with a specific emphasis on ensuring that all proactive and reactive work is performed on time

  >  Reactive and proactive support to agreed service levels
  >  PC and Server Operating System and Application support
  >  E-mail system, connectivity and client support
  >  Support and development of Local Area Networks, Wide Area Networks & Internet connections
  >  Maintain the overall integrity and security of your systems - system security monitoring, configuration and diagnostics
  >  Effective communication with clients over ongoing problems and issues
  >  Hardware fault diagnosis/part replacement
  >  We work directly with external suppliers to ensure quickest route to resolve system issues
  >  Helping to identify training for business requirements and evaluate suitable courses to meet those requirement
  >  Providing one to one user training including overview of Application capabilities/limitations and “hand holding” through new features/changes
  >  Ensuring that technical issues are explained to business representatives in a clear fashion without the use of jargon
  >  The supply of hardware, software, peripherals and consumables to fulfil business or technical requirements

We provide the necessary resource, time and experience to implement the strategies that your business demands

  >  Involvement at all stages of deployment including the installation/upgrade/migration/ configuration of PC, Server and Network related hardware, software and operating systems, including automated methods of deployment
  >  Standardisation, optimisation and documentation of configurations of new or existing systems
  >  Enhanced business efficiency through evaluation and implementation of new software / hardware systems identified by your business, including the management and undertaking of software upgrades where appropriate

By easing the burden of time-consuming IT related tasks, we will leave you free to focus on developing your business

  >  Provide Domain administration and configuration for Microsoft Operating Systems
  >  Provide User Administration including Policies and Profiles
  >  Ensure that PC’s are kept in line with Company Standards, including the removal of any unauthorised installations of hardware or software
  >  E-mail administration, installation and upgrades
  >  Ensuring that documentation exists, is up to date and in line with current audit and security policy for all systems currently used or planned
  >  Production of standard procedures allowing your business to be self sufficient for day-to-day administrative tasks e.g. file backups and restores

With over 12 years experience providing PC, Server and Network Support, backed by industry-recognised qualifications; we have the skills to support your needs.

We have direct access to extensive knowledge bases and vendor support personnel, ensuring that we have the latest information to be able to maximise system availability and ensure that any problems you should have are resolved in a timely manner.

We use, recommend and support products from the following vendors…

 Microsoft     Compaq    HP    Dell    Toshiba    Tivoli    Veritas    Symantec    Cisco

           keeping your business in business         

 Copyright © 2009 PROTEC IT Services Limited